Return Policy – Brighttech Networks
We want you to be completely satisfied with your purchase. If you need to return an item, please ensure it meets our return eligibility requirements.
Return Window
- Items purchased from Brighttech Networks may be returned within 3 days from the date of delivery.
- Returns after 3 days will not be accepted.
Eligibility
Faulty Product
Return Conditions
To qualify for a return:
Return Conditions
To qualify for a return:
- Proof of Purchase – Provide your receipt or order confirmation.
- Valid Reason – Clearly state the reason for return and ensure it is in line with our policy.
- Refund Method – Specify your preferred refund method (e.g., M-Pesa number or bank account details).
- Complete Package – Return all promotional items, accessories, manuals, and packaging that came with the product.
- Restocking Fee – A 15% restocking fee will be deducted from your refund for all non-defective returns.
Quality Check
- Once we receive your item, it will undergo a quality inspection.
- If the product passes the inspection, we will process your refund according to your selected method.
- If the product fails the inspection, it will be returned to you without a refund.
Return Collection
- We will arrange a pick-up within 72 hours after your request is submitted.
- If you are unavailable for 4 scheduled collection attempts on different days, the return will be cancelled.
Processing Time
- Quality evaluation and processing may take up to 14 days from the time we receive the product.
- Our partners will restore the product to its original condition or confirm if it should be replaced or refunded.
- You will receive an email notification once the evaluation is complete